Audit Certification
Mulleraterong Centre is proud to be certified by HDAA in both DHHS Standards and ISO 9001:2015 Quality Standards.
The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services.
DHHS standards are:
Empowerment: People's rights are promoted and upheld
Access and Engagement: People's rights to access transparent, equitable and integrated services is promoted and upheld
Wellbeing: People's right to wellbeing and safety is promoted and upheld
Participation: People's right to choice, decision making and to activiely participate as a valued member of their chosen community is promoted and
upheld
ISO 9001 is the international standard that specifies requirements for a quality management system. Mulleraterong use the standard to demonstrate our ability to consistently provide products and services that meet the needs of interested parties and regulatory requirements.
ISO 9001:2015 standards are based on the following Seven Principles of Quality Management:
Customer Focus: Mulleraterong's primary focus of quality management is to meet customer requirements and to strive to exceed customer expectation
Leadership: Leaders at all levels have established a unity of purpose and direction which all those who access our services are engaged in achieving the
quality objectives of the organisation
Engagement of People: It is essential for Mulleraterong that all people are competent, empowered and engaged in delivering service to enhance its
capability and value
Process Approach: Mulleraterong works in a way to manage and understand interrelated processes to ensure a more effective and efficient coherent
system
Improvement: Mulleraterong has an ongoing focus on improvement
Evidence-based Decision Making: Decisions made at Mulleraterong are based on the analysis and evaluation of data and information
Relationship Management: Mulleraterong continues to sustain success by managing positive relationships with all interested parties
The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services.
DHHS standards are:
Empowerment: People's rights are promoted and upheld
Access and Engagement: People's rights to access transparent, equitable and integrated services is promoted and upheld
Wellbeing: People's right to wellbeing and safety is promoted and upheld
Participation: People's right to choice, decision making and to activiely participate as a valued member of their chosen community is promoted and
upheld
ISO 9001 is the international standard that specifies requirements for a quality management system. Mulleraterong use the standard to demonstrate our ability to consistently provide products and services that meet the needs of interested parties and regulatory requirements.
ISO 9001:2015 standards are based on the following Seven Principles of Quality Management:
Customer Focus: Mulleraterong's primary focus of quality management is to meet customer requirements and to strive to exceed customer expectation
Leadership: Leaders at all levels have established a unity of purpose and direction which all those who access our services are engaged in achieving the
quality objectives of the organisation
Engagement of People: It is essential for Mulleraterong that all people are competent, empowered and engaged in delivering service to enhance its
capability and value
Process Approach: Mulleraterong works in a way to manage and understand interrelated processes to ensure a more effective and efficient coherent
system
Improvement: Mulleraterong has an ongoing focus on improvement
Evidence-based Decision Making: Decisions made at Mulleraterong are based on the analysis and evaluation of data and information
Relationship Management: Mulleraterong continues to sustain success by managing positive relationships with all interested parties
