MULLERATERONG CENTRE INC
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Audit Certification


Mulleraterong Centre is proud to be certified by HDAA in both DHHS Standards and ISO 9001:2015 Quality Standards.

The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services.

​DHHS standards are:
   Empowerment: People's rights are promoted and upheld
   Access and Engagement:​ People's rights to access transparent, equitable and integrated services is promoted and upheld
   Wellbeing: People's right to wellbeing and safety is promoted and upheld
   Participation: People's right to choice, decision making and to activiely participate as a valued member of their chosen community is promoted and
​   upheld

ISO 9001 is the international standard that specifies requirements for a quality management system. Mulleraterong use the standard to demonstrate our ability to consistently provide products and services that meet the needs of interested parties and regulatory requirements.

ISO 9001:2015 standards are based on the following Seven Principles of Quality Management:
   Customer Focus: Mulleraterong's primary focus of quality management is to meet customer requirements and to strive to exceed customer expectation
   Leadership: Leaders at all levels have established a unity of purpose and direction which all those who access our services are engaged in achieving the
​   quality objectives of the organisation
   Engagement of People: It is essential for Mulleraterong that all people are competent, empowered and engaged in delivering service to enhance its
   capability and value
   Process Approach: Mulleraterong works in a way to manage and understand interrelated processes to ensure a more effective and efficient coherent
   system
​   Improvement: Mulleraterong has an ongoing focus on improvement
   Evidence-based Decision Making: Decisions made at Mulleraterong are based on the analysis and evaluation of data and information
   Relationship Management: Mulleraterong continues to sustain success by managing positive relationships with all interested parties
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Mulleraterong Centre
receives financial support from the
​Victorian Government
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 NDIS PROVIDER NUMBER
4050003734
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  • Home
  • NDIS
  • About us
    • our history
    • Board of Management
    • meet the team
    • FAQs
  • Our Services
    • Group & Centre Based Activities
    • Social, Civic & Community Participation
    • Outreach
  • Contact Us