Audit Certification Mulleraterong Centre is proud to be certified by HDAA in both DHHS Standards and ISO 9001:2015 Quality Standards.
The Human Services Standards (gazetted as Department of Health and Human Services Standards) represent a single set of service quality standards for department funded service providers and department-managed services.
DHHS standards are: Empowerment: People's rights are promoted and upheld Access and Engagement: People's right to access transparent, equitable and integrated services is promoted and upheld. Wellbeing: People's right to wellbeing and safety is promoted and upheld. Participation: People's right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld
ISO 9001 is the international standard that specifies requirements for a quality management system. Mulleraterong use the standard to demonstrate our ability to consistently provide products and services that meet the needs of interested parties and regulatory requirements.
ISO 9001:2015 standards are based on the following Seven principles of Quality management:
Customer Focus - Mulleraterong's primary focus of quality management is to meet customer requirements and to strive to exceed customer expectation. Leadership - Leaders at all levels have established a unity of purpose and direction in which all those who access our services are engaged in achieving the quality objectives of the organisation. Engagement of People - It is essential for Mulleraterong that all people are competent, empowered and engaged in delivering service to enhance its capability and value. Process Approach - Mulleraterong works in a way to manage and understand interrelated processes to ensure a more effective and efficient coherent system. Improvement - Mulleraterong has an ongoing focus on improvement. Evidence-based Decision Making.-Decisions made at Mulleraterong are based on the analysis and evaluation of data and information. Relationship Management- Mulleraterong continues to sustain success by managing positive relationships with all interested parties.
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Mulleraterong Centre receives financial support from the Victorian Government